Effective Date: 01/09/2025
Thank you for choosing Prudence Engineering Services (Pvt) Ltd. We are committed to delivering reliable engineering solutions and quality products. This Refund Policy explains the conditions under which returns, refunds, or replacements may be accepted.
Returns
We accept returns only for standard products that are defective, damaged upon delivery, or incorrectly supplied by us, subject to the following conditions:
- The return request must be initiated within 2 days from the date of delivery.
- The item must be unused, undamaged, and in its original packaging.
- Custom-engineered systems, bulk chemicals, used filter media, and made-to-order products are non-returnable, unless a manufacturing defect is covered under warranty.
How to Initiate a Return
To initiate a return, please contact our customer support team to obtain a Return Merchandise Authorization (RMA) number.
- Email: [email protected]
- Phone: +94 11 271 2864
Please include your order number, product details, reason for return, and supporting photos if the item is damaged.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7 business days.
- Shipping and handling charges incurred during the initial purchase are non-refundable, unless the return is due to our error.
Replacements
If a replacement is requested and approved, the replacement item will be shipped promptly, subject to availability.
Return Shipping Costs
- Our error (defective or wrong item): We will bear the return shipping cost.
- Customer error (ordered wrong item): The customer is responsible for return shipping costs, and a 15% restocking fee may apply.
Contact Us
If you have any questions regarding this Refund Policy, please contact us using the details above.