Effective Date: 01/09/2025

Welcome to Prudence Engineering Services (Pvt) Ltd (“we,” “us,” or “our”). These Terms & Conditions govern your use of our website, services, and the purchase of our products. By accessing our website or placing an order, you agree to these terms.

Use of the Website

You agree to provide accurate and current information when placing orders or making inquiries.
You must not use our website for any unlawful or unauthorized purpose.

Scope of Services

We provide engineering solutions including industrial pumps, water treatment systems, automation equipment, chemicals, and related consultation and installation services, primarily within Sri Lanka.

Product Information and Pricing

We make reasonable efforts to ensure product descriptions and pricing are accurate; however, errors may occur.
All prices are quoted in Sri Lankan Rupees (LKR) and are subject to applicable taxes (including VAT), duties, and delivery charges.
Prices may change without prior notice.

Orders and Payments

Placing an order constitutes an offer to purchase. We reserve the right to accept, reject, or cancel orders at our discretion.
Full payment is generally required prior to delivery unless otherwise agreed in writing.
We accept bank transfers and secure online payments via third-party payment processors. We do not store full payment details.

Delivery and Risk

Delivery timelines are estimates and not guaranteed.
Risk of loss or damage passes to the customer upon delivery to the specified location or collection by the designated carrier.

Returns and Refunds

Returns and refunds are governed strictly by our Refund Policy, which forms part of these Terms & Conditions.

Warranties and Limitation of Liability

Product warranties are limited to manufacturing defects as specified in product documentation.
Our liability is limited to repair, replacement, or re-performance of services.
We are not liable for indirect, incidental, or consequential damages.

Intellectual Property

All content, logos, text, and images on our website are the property of Prudence Engineering Services (Pvt) Ltd and may not be reproduced without written permission.

Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka, and any disputes shall be subject to the exclusive jurisdiction of Sri Lankan courts.