{"id":8418,"date":"2025-12-19T06:43:29","date_gmt":"2025-12-19T06:43:29","guid":{"rendered":"https:\/\/prudenceeng.lk\/shop\/?page_id=8418"},"modified":"2025-12-19T06:43:29","modified_gmt":"2025-12-19T06:43:29","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/prudenceeng.lk\/shop\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Effective Date: 01\/09\/2025<\/strong><\/h2>\n\n\n\n<p>Thank you for choosing <strong>Prudence Engineering Services (Pvt) Ltd<\/strong>. We are committed to delivering reliable engineering solutions and quality products. This Refund Policy explains the conditions under which returns, refunds, or replacements may be accepted.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Returns<\/h3>\n\n\n\n<p>We accept returns <strong>only for standard products<\/strong> that are <strong>defective, damaged upon delivery, or incorrectly supplied by us<\/strong>, subject to the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The return request must be initiated <strong>within 2 days<\/strong> from the date of delivery.<\/li>\n\n\n\n<li>The item must be <strong>unused<\/strong>, <strong>undamaged<\/strong>, and in its <strong>original packaging<\/strong>.<\/li>\n\n\n\n<li><strong>Custom-engineered systems, bulk chemicals, used filter media, and made-to-order products<\/strong> are <strong>non-returnable<\/strong>, unless a manufacturing defect is covered under warranty.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to Initiate a Return<\/h3>\n\n\n\n<p>To initiate a return, please contact our customer support team to obtain a <strong>Return Merchandise Authorization (RMA)<\/strong> number.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a>sales@prudenceeng.com<\/a><\/li>\n\n\n\n<li><strong>Phone:<\/strong> +94 11 271 2864<\/li>\n<\/ul>\n\n\n\n<p>Please include your order number, product details, reason for return, and supporting photos if the item is damaged.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Refunds<\/h3>\n\n\n\n<p>Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved refunds will be processed to the <strong>original payment method<\/strong> within <strong>7 business days<\/strong>.<\/li>\n\n\n\n<li>Shipping and handling charges incurred during the initial purchase are <strong>non-refundable<\/strong>, unless the return is due to our error.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Replacements<\/h3>\n\n\n\n<p>If a replacement is requested and approved, the replacement item will be shipped promptly, subject to availability.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Return Shipping Costs<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Our error (defective or wrong item):<\/strong> We will bear the return shipping cost.<\/li>\n\n\n\n<li><strong>Customer error (ordered wrong item):<\/strong> The customer is responsible for return shipping costs, and a <strong>15% restocking fee<\/strong> may apply.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Contact Us<\/h3>\n\n\n\n<p>If you have any questions regarding this Refund Policy, please contact us using the details above.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: 01\/09\/2025 Thank you for choosing Prudence Engineering Services (Pvt) Ltd. We are committed to delivering reliable engineering solutions and quality products. This Refund Policy explains the conditions under which returns, refunds, or replacements may be accepted. Returns We accept returns only for standard products that are defective, damaged upon delivery, or incorrectly supplied [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8418","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/prudenceeng.lk\/shop\/wp-json\/wp\/v2\/pages\/8418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prudenceeng.lk\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prudenceeng.lk\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prudenceeng.lk\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prudenceeng.lk\/shop\/wp-json\/wp\/v2\/comments?post=8418"}],"version-history":[{"count":0,"href":"https:\/\/prudenceeng.lk\/shop\/wp-json\/wp\/v2\/pages\/8418\/revisions"}],"wp:attachment":[{"href":"https:\/\/prudenceeng.lk\/shop\/wp-json\/wp\/v2\/media?parent=8418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}